Consumer Behavior

Make the season merry with mobile CX| CX StrategyRetail Customer Experience

by admin
December 2, 2022

For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service. Over the past few years, the way people shop for… Read More »Make the season merry with mobile CX| CX StrategyRetail Customer Experience

Millennials busy shopping online, tapping mobile devicesRetail Customer Experience

by admin
November 11, 2022

Nov. 10, 2022 Four in five (80%) of millennial shoppers now do most shopping online, up from 60% just three years ago, with 56% shopping… Read More »Millennials busy shopping online, tapping mobile devicesRetail Customer Experience