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An unknown number of T-Mobile customers continue to be unable to preorder the iPhone 14, hours after the carrier’s site listed the range as available.
Apple started taking preorders for the iPhone 14 range at 8am ET, and so did carriers including T-Mobile. It didn’t go smoothly for Apple, but it appears to have been worse for T-Mobile customers.
This iPhone preorder has not been fun, @TMobile. When I go through the Apple Store you can’t confirm my number. Called, got connected to an agent who didn’t have his headset on & hung up. Called back & it’s an hour wait. @dsilverman
— John Davis (@MrSnarkyPants) September 9, 2022
Many users have contacted T-Mobile’s help account on Twitter with the same issue.
Woke up at 8 ET and website still isn’t working. Come on guys, please get this fixed and say something. As a former employee and a BBY employee that speaks highly of you, I know you guys are better than this. PLEASE improve the website and be better prepared for launches.
— Jake Nash (@Imjakenash) September 9, 2022
In each case, T-Mobile’s representatives ask the customers to move the conversation over to DMs, so it is not possible to see if anything is resolved.
T-Mobile has, however, now acknowledged that there is an issue.
“Due to high demand, we are experiencing some technical challenges completing transactions,” says a notice on the T-Mobile website. “Our teams are urgently working on the issue. We apologize for the temporary inconvenience.”
Separately, iPhone preorders made directly through Apple have started to see shipping delays. The 512GB iPhone 14 Pro Max was the first to be backordered, and it slipped back a week within 10 minutes of preorders starting.
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