Around 56 percent of respondents surveyed across India, covering 339 districts, shared that they are facing severe call drop and call connection problems, online platform LocalCircles said in a report on Monday.
According to the survey, 82 percent of people have been making data or wifi calls to overcome network issues.
“56 percent of citizens say they are facing severe Call Connect and Call Drop issues,” the survey said.
In response to the question that approximately what percent of their mobile phone calls have had a bad connection or call drop issues in the last 3 months, 37 percent of respondents said that 20-50 percent of their calls experienced the issue.
The question on call connection and drop received 8,364 replies. Out of the total, 91 percent of respondents said they face the problem, while 56 percent said that the problem was severe in their case.
The survey, which focused on the quality of a call, received over 31,000 responses, comprising 42 percent of respondents from tier 1; 31 percent from tier 2 and 27 percent from tier 3, 4 and rural districts, the report said.
However, the number of responses to each question was different.
In response to a question on issues that citizens have faced the most while using mobile voice services in the last 3 months, 45 percent of respondents referred to “call drops” and 42 percent indicated “call connection failures”.
According to the survey, 78 percent of citizens have not experienced an automatic call drop within 30 seconds despite a bad connection.
On an aggregate basis, 82 percent of citizens who have a data or wifi connection have been making data or wifi calls frequently as they face difficulty in getting or staying connected on a regular mobile network, the report said.
(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)
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