SCORES (SEBI Complaints Redressal System) is an online platform designed to help investors lodge their complaints pertaining to the securities market, mainly against listed companies and registered intermediaries. It was made operational in June 2011. All complaints received through SCORES are dealt with in a time-bound manner.
In the latest version, interested candidates would develop a new website and mobile application for investors to lodge their grievances in a more efficient and easy manner.
Complainants will have the facility to check the status of complaints, send reminders and lodge appeals against closed complaints.
The system should have the capacity to show a full audit history of the movement of complaints to all stakeholders — complainant, entity and Sebi officials, the regulator said.
The new SCORES system (web and mobile platforms) will be developed in bilingual format — English and Hindi — and an option to add support for new languages in the future should be kept, it added.
The interested bidder is required to develop Application Programming Interfaces (APIs) for market infrastructure institutions — stock exchanges and depositories — as well as a chatbot to access complaints-related information. They need to maintain and support the new system for 5 years.
Interested candidates can submit the applications by December 9, the regulator added.
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