The Mackage and SOIA & KYO retail stores are deploying NewStore’s mobile POS and OMS to boost inventory management and store fulfillment and create an endless aisle customer experience.
The retail stores are brands under APP Group, a Montreal company. The retailers offer outerwear, handbags and accessories sold throughout North America, Europe and Asia, according to a press release.
“Omnichannel is a game changer for our APP Group brands. We are already seeing the benefits of the NewStore platform through new features, like buy-online-ship-from-store, which are driving incremental sales and increasing revenue,” Patrick Elfassy, executive chairman, APP Group, said in the release. “Our associates have also found NewStore to be extremely intuitive and they can get up and running in a few hours. In fact, spinning up a whole new store is so easy that we will be opening new locations in Europe earlier than expected.”
Equipped with an iPhone, Mackage and SOIA & KYO associates can serve and check out customers anywhere on the store floor while accessing real-time, enterprise-wide inventory. The NewStore platform is live in 16 stores and three countries, including Canada, the United States and the United Kingdom, with plans to scale in the months ahead.
“APP Group is the latest example of Canadian-born brands that are raising the bar for retail innovation,” Stephan Schambach, founder and CEO, NewStore, said in the release. “The only thing certain about the future of retail is its unpredictability. By rolling out NewStore, APP Group has set up Mackage and SOIA & KYO for whatever challenges the industry will face in the next 12 months and beyond.”
NewStore is built on a microservices, API-first architecture, so it seamlessly integrates with Shopify, APP Group’s e-commerce platform and Infor M3, its enterprise resource planning tool. Mackage and SOIA & KYO can:
- Access real-time customer information, such as transactions across all channels, average transaction amount and customer purchase activity.
- Manage store inventory with guided workflows for fulfillment, receiving, transfers and cycle counts.
- Sell inventory from any store location or distribution center so products are never out of stock.
- Increase customer convenience by combining store and endless aisle orders into a single transaction.
- Route orders efficiently to reduce fulfillment time and cost while increasing customer satisfaction.
- Provide consistent and superior brand experiences across all touchpoints with ease.
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