Hubs for outside-the-box tech career opportunities

Today, GCCs have evolved into innovation-led capability centers from cost-saving, back-office functions. Employing cutting-edge technologies, the modern GCC ecosystem demonstrates tangible impact and has turned into a value-adding business platform. They work in areas of new product development across latest technologies such as cloud computing, AI/ML, IoT, big data and cybersecurity.

According to a report, ‘GCC India Landscape – 2021 & Beyond!’, over 140 MNCs set up GCCs in India between 2019 and 2021. GCCs are fast expanding and creating new Tech Centers of Excellence (Tech CoEs), focusing on innovation, technology enablement, and enriched service portfolio. IT and ITeS professionals in GCCs are at the center of all this action.

Offering attractive tech opportunities

While traditionally IT professionals sought careers in large tech companies or startups, they’re now looking beyond. GCCs set themselves apart in several ways, making them an attractive proposition for technology talent.

• Scale of opportunities: Opportunities to collaborate with different business functions offer IT professionals a larger playground. From making enterprise processes more resilient to tackling cybercrime and becoming future-ready, GCCs offer a broader canvas of opportunities. This offers tech professionals a holistic understanding of the entire business context and a great “entrepreneurial” learning opportunity.
• End-to-end value creation: Technology professionals at GCCs create value by enabling greater efficiency, lower costs and more innovation in processes and systems across the organization. The work has a direct impact on the business. It creates value, is strategic and challenging. This kind of high-value end-to-end work is not outsourced to external vendors or service providers.
• Stability for innovation: As a business within a business, GCCs offer a stable work environment. Large, multinational enterprises offer IT professionals the culture, confidence and collaborative environment to innovate successfully. Tech professionals witness first-hand how their innovation directly impacts the business and the company’s overall growth trajectory.

On the technology front, GCCs offer a great ‘ideas to implementation’ platform for Analytics, Automation and AI:

• Analytics: IT professionals have an opportunity to transform knowledge-based processes with big data analytics to decipher, develop, and deliver insights. The insights are valuable for decision-makers to run the business with improved efficiency.

• Automation: Automation professionals can drive enterprise-wide digital transformation with the power of cloud and RPA. This has a direct impact on several aspects: business operations, stakeholder management and technical support functions.

• AI: According to a joint study, around 50 percent GCC leaders believe AI will be critical to their businesses in the next few years, while over 30 percent think it already is. Meanwhile, around 37% of GCCs believe AI will transform their organizations in the next three years. In India, one in every five GCCs use AI across key business functions such as customer service, cybersecurity, operations, and supply chain. Tech professionals can help drive the long-term success of their businesses with faster adoption of AI.

Changing the tech career landscape

India is in the midst of a paradigm shift when it comes to tech roles. GCCs have brought the best tech opportunities to our backyard. Today, GCCs are led by some of the best and smartest tech minds in the industry to provide services for global markets, build out-of-the-box products and innovative solutions.

A career in a GCC is undoubtedly a catalyst for growth, one that is full of innovative possibilities. The question is, are you ready to harness the opportunity?

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