The State Bank of India (SBI) has started the Video Life Certificate (VLC) service for pensioners through which they can submit their life certificate or Jeevan Pramaan from the comfort of their home, without physically visiting the branch. In order to keep drawing pension, retired government employees are required to submit their life certificates every year in November.
“Video Life Certificates with an ease. Now even family pensioners can avail the services via the SBI Pension Seva Mobile App or website,” SBI had tweeted on 7 November.
How to make a Video Call for VLC?
Pension Seva website:
PensionSeva mobile app: Click on the “Video Life Certificate” button on the landing screen.
Steps required to submit VLC
1) The pensioner needs to visit SBI PensionSeva website and click on “VideoLC” link at the top.
2) Enter account number (in which pension is credited) and CAPTCHA (not required for mobile app), tick the checkbox for authorizing Bank to use Aadhaar data for VLC and click on the “Validate Account” button.
3) If eligible for VLC, OTP will be sent on mobile number linked with Aadhaar. Enter the OTP.
4) Upon successful validation, the pensioner will be asked to confirm the mandatory certificates (self-declared) by ticking the boxes.
5) Submit all the mandatory certificates (self-declared) listed in drop-down and click on “Proceed” button to be redirected to VLC landing page.
6) Follow the instructions given on the VLC site and allow the required permissions on the device.
7) The Pensioner is free to wait or schedule an appointment for a future available slot.
8) If the “schedule call” option is chosen, an appointment needs to be taken by selecting a convenient date and time slot and then by clicking on the Schedule button.
9) The Pensioner will be shared a confirmation for the selected appointment slot. An SMS & email will also be sent to the Pensioner’s registered Mobile Number & email address respectively.
10) The Pensioner can join the video call 5 minutes before the start of the schedule date and time. The Pensioner will have the option to reschedule again, as per his/her convenience.
11) The Pensioner will have to wait until a Bank Official connects with him / her.
12) The Bank Official will see the status and once the Bank Official joins the session, the Pensioner will be taken to the declaration page and will be asked to agree to the applicable terms and conditions.
13) If the terms & conditions are acceptable to the Pensioner, the Pensioner will mark consent via checkbox and click on start video call. The Pensioner will then be directed to the next screen which will be the waiting room where the Bank official will be going to join.
14) After joining the Video session, the Pensioner will be required to read out the verification code in the call.
15) The Pensioner will be asked to show his/her PAN card. In case the Pensioner visits the site via a mobile device, the rear camera is switched on, automatically.
16) After verification of the PAN by the Maker, the Pensioner will be requested to hold the camera so that the face can be captured clearly by the Bank Official.
17) The Pensioner will then reach the end of the session and will be shown the message that information has been recorded.
18) The Pensioner will be notified about the status via SMS to their registered mobile number.
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