Mumbai: After complaint, consumer to get new Lenovo laptop or his money back Pixabay
The South Mumbai District Consumer Disputes Redressal Commission has directed Croma (Infiniti Retail Ltd.) and Lenovo Pvt. Ltd to give a complainant a new laptop within 30 days.
If that’s not possible, the Worli resident will get a refund with 12% interest per year from the date of payment to the date of realization. The Commission has also directed compensation of Rs 25,000 for mental agony and litigation costs. The order has to be fulfilled within 45 days.
On July 2, 2021, Mr Suryawanshi had purchased a Lenovo ideapad 3 Laptop from Croma for Rs 35,879. Within a few days of purchase, he noticed that his camera was faulty.
He took the laptop to Croma where a representative compared the laptop’s camera with another one of the same configuration and found that it was indeed faulty. The store person assured him that it would be sent for repair / replacement.
In September, the complainant was called to the store and asked to meet a Lenovo technician, who compared the camera with another device of the same configuration and found a lack of clarity. However, he gave an unacceptable explanation. As his grievance was not resolved, he approached the consumer forum.
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