Alan Wood said he ordered a MacBook Pro for his daughter from the leading e-commerce site but instead received two packets of dog food, according to a Metro report.
The former IT manager placed the order on November 29 and paid for next-day delivery.
When Alan contacted Amazon to flag the incorrect delivery, he was initially refused a refund. But the company has since apologized to him and promised the amount will be paid back to him in full.
“You can imagine the look on my face when I opened dog food instead of a MacBook Pro that cost me over £1,000. At first, I was confident the mix-up could be resolved, but after speaking to Amazon customer service, they said they couldn’t help me. That was unless I returned the laptop, which I never received, and even when I sent the dog food back to the warehouse, that made no difference,” Alan was quoted as saying by Metro.
Alan said he spent over 15 hours speaking to Amazon customer service executives and managers on the phone. And every time he called, he was transferred to different departments.
“But every conversation ended the same way, and they refused to listen to me. I’ve spent over 15 hours on the phone to them, spoke to managers and been transferred to different departments time and time again,” he added.
Following the incident, an Amazon spokesperson issued an apology to Alan.
“We’ve now been in touch with the customer directly, apologized, and resolved the issue,” said the spokesperson.
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